Operational CRM: methodological and technological solutions to automate business processes that involve direct contact with the customer. Analytical CRM : procedures and tools to improve customer knowledge by extracting data from the operational CRM, their analysis and the revision study on the behavior of the customers themselves. Collaborative CRM : methodologies and technologies integrated with communication tools (telephone, fax, e-mail, etc.) to manage contact with the customer.
The most common mistake encountered when talking about customer relationship management is to equate that concept with that of software. CRM is not a simple matter of marketing or IT systems but uses, in an increasingly massive way, IT or automated tools to implement management.
CRM is a concept closely linked to strategy, communication, integration between business processes, people and culture, which places the customer at the center of attention both in the case of business-to-business and business. -to-consumer.
Implementing a CRM for your business is one of the best decisions you can make. You'll find tools to bring the service, sales of products and services, improve customer relationships, marketing and more. Companies that implement and correctly use CRM software have the potential for greater growth.
Investing in a new solution, only to find that it is causing more problems than it solves is not a good method for achieving the objectives, which is why we are determined to make you feel completely at ease proposing you MYC AIO CRM.
However, implementing an operational CRM can be difficult, especially when you are an organization that has never managed your personal data with a CRM application, but being able to integrate a CRM system can help you achieve sales goals, offer adequate support to its customers, always having real-time reports thanks to the analytical crm.
If you are thinking of using a management system for your business make sure you have a full understanding of what is needed. The analysis of needs, needs, the choice of tools to use, knowing which features and modules will be most useful for your company, training staff allows you to reach a potential customer with less resources and with greater probability of success.
Sounds like a lot of work? Don't worry Our dedicated support team will guide you through the whole process of analysis, implementation, installation, customization providing you with all the necessary support.
We can work with you to determine how the implementation of a CMR and proper use should be a resource for your company.
Remember, we are vTiger support specialists. We have a dedicated team ready to assist you with your support. We are experts in everything from basic problem solving to advanced technical issues. We will work with you and your staff to ensure that the problems that arise are resolved promptly.
A good CRM allows you to maximize the potential of your business!