Where can i find MYC vTiger Customer Portal?
You can purchase/donwload it from our store http://makeyourcloud.com
With which vtiger version is compatible the MYC Portal?
Your customized portal is actually compatible with vtiger 6.x and 7.x, we will expand the compatibility with older versions and other CRM really soon.
I want to offer my portal-user to edit only specific fields from his (contacts) fields. In other words: to choose fields portal-user can see.
With version MYC Customer Portal PRO you can choose any field you want to display or edit for any module, even custom modules, without touching a single line of code.
Does PDFMaker work on MYC vTiger Customer Portal?
Yes, our customer portal is natively compatible with PDFMaker, so if your current customer portal setup allow you to export pdf with pdfmaker you should not have problem to do this with our portal too, and you don’t need to make modifications to your crm source code to do this!
Can I create two different 'views' of a module showing different fields and actions?
You can Create multiple configurations for any module: http://www.makeyourcloud.com/myc-customer-portal/features/dynamic#infinitecombinations
Does the MYC Portal PRO offer themes? Or will the themes be bought extra?
MYC Portal PRO is fully customizable with brand, colors, default view types and custom dashboard, take a look here: http://www.makeyourcloud.com/myc-customer-portal/features/customizable
On the backend, i didn't see payment functions. Where are they?
You have to submit your PayPal data on general configuration - payment gateway section. Once you submit data, you can also set one or more conditions. For ex. you can see the paynow button only if the status is set to x, or automatically update the values of a record field when a payment is processed. Please, consider that the dynamic payment system allows you to accept payments from any configurable module, that has a numeric field that you can set to get the import for the payment.
How works the "Download PDF", button?
Depending on your CRM it may use native vTiger PDF or PDFs generated using PDFMaker, in each case you should ensure that a PDF document template is available for the module you're going to configure and is correctly exportable from the CRM, please try it with the invoice module that should be natively configured in your crm, but (again) ensure before that the PDF is exported correctly from the CRM.
Is it possible that a customer can create ticket only from his asset list and associate the asset with that ticket?
Yes. You could start from Ticket module, create it, and link it to the asset visible for you.
Can I install in the root of CRM?
No, you can't. You can install it in any subfolder and any subdomain of your CRM.
Mcrypt is required, how can I check if mcrypt is installed?
You can verify your settings of php.ini of your server
The MYC portal is just for external users you want to access the CRM like your customers or is it for internal users too?
MYC is a customer portal, can access only the customers
Is it possible for my customers to download and upload a document to the CRM using MYC Customer Portal?
Yes, you can enable the download and the upload action for every module, even custom ones.
So in VTIGER then I would allow my customer to access the portal, and the email that gets sent out, it usually has the password and the link to the portal. by installing your version, will I have to amend the auto email to reflect the new link?
No, the credentials are the same.
Does the MYC Customer Portal manage the payments? How many payment gateways are available?
Today you can work with PayPal and WorldPay, but in the future we will add other payment gateways. If you need a customization of gateways, we can make you an offer anyway, if you tell us more details about the gateway you want, our developer can estimate time and prices
With MYC Customer Portal can I get support included?
Yes, support and updates are included in the license price.