Frequently Asked Question

Frequently Asked Question about MakeYourCloud Products and Services

Customer Portal (18)

Where can i find MYC vTiger Customer Portal?
You can purchase/donwload it from our store http://makeyourcloud.com
With which vtiger version is compatible the MYC Portal?
I want to offer my portal-user to edit only specific fields from his (contacts) fields. In other words: to choose fields portal-user can see.
Does PDFMaker work on MYC vTiger Customer Portal?
Can I create two different 'views' of a module showing different fields and actions?
Does the MYC Portal PRO offer themes? Or will the themes be bought extra?
On the backend, i didn't see payment functions. Where are they?
How works the "Download PDF", button?
Is it possible that a customer can create ticket only from his asset list and associate the asset with that ticket?
Can I install in the root of CRM?
Mcrypt is required, how can I check if mcrypt is installed?
The MYC portal is just for external users you want to access the CRM like your customers or is it for internal users too?
Is it possible for my customers to download and upload a document to the CRM using MYC Customer Portal?
So in VTIGER then I would allow my customer to access the portal, and the email that gets sent out, it usually has the password and the link to the portal. by installing your version, will I have to amend the auto email to reflect the new link?
Does the MYC Customer Portal manage the payments? How many payment gateways are available?
With MYC Customer Portal can I get support included?
Does the MYC Customer Portal manage the payments? How many payment gateways are available?
With MYC Customer Portal can I get support included?

Themes for vTiger CRM (3)

What is the main difference between Begbie and Mazzy? Is it only layout or some functions?
You can see the differences reading and comparing the themes features on our website: MAZZY: http://www.makeyourcloud.com/store/themes-for-vtigercrm/mazzy-vtigercrm-theme BEGBIE: http://www.makeyourcloud.com/store/themes-for-vtigercrm/begbie-vtigercrm-theme Essentially Mazzy has the same Begbie feature plus the one you will find in the theme features listed in the theme detail page, like product grid (totally new with many usability improvements), new related modules toolbar layout, new get directions button for contacts and organizations detail view etc..
Module installation error: Failed LBL_UNABLE_TO_UPLOAD LBL_UNABLE_TO_UPLOAD2
Login page is still the same of the standard VTiger Theme

MYC Commission Bundle (2)

Is it possible to apply a commission rate to a group of sales people which is independent of their individual salesperson commission rates?
At the moment the commissions could not be related to a users group but to each singe entity (User, Organization, Contact or Vendor), you can define your own groups using the commission hierarchy, there must be a first user that you will use to assign the invoice or quote then relate to this user all the sub commissions to generate ( please read our documentation at step 4 to understand better the hierarchy behavior http://www.makeyourcloud.com/documentation/myc-commissions-bundle.php ).
Would it be possible to configure multiple tiers of commissions? (i.e. commission for Organization, organization's sub unit's boss, organization sub unit's manager, salespeople. Bearing in mind that each organization subunit is made of multiple people)

MYC All in One CRM (10)

What does the implementation process look like?
Our CRM implementation team are well-trained in the functionality of the CRM itself, in addition to the process required to get you up and running smoothly. First, they’ll take you through an overview of the software. From there, manager training will take place to ensure that your leaders are well prepared with the right knowledge of their new platform. After the initial training, our experts will customize the database to fit your business’s unique needs and IT requirements. We’ll also assist with importing your data that needs to be added initially. Finally, we’ll move onto testing the system to make sure everything is working properly before the end-user rollout.
What kind of support and training do you offer?
What is MYC Customer Portal?
Why do you call it an ‘All-in-One’ CRM?
Can I use your CRM on my smartphone?
Can I customize your CRM?
What if my business doesn’t have a large customer base?
How do I know if my small business needs CRM?
How will CRM help my business?
What is MYC All-in-One CRM?