How To Setup Your New MYC Portal Do a Quick Tour

Requirements:

  • PHP Installed Version 5.6.x / 6.x / 7.x
  • PHP Extension php-pdo and php-pdo-sqlite
  • PHP Extension php-mcrypt
  • PHP Extension ZipArchive
  • PHP Extension php-curl
  • Apache Module mod_rewrite

First Installation:

  1. Login to our support portal at the url https://support.makeyourcloud.com with the credentials you receiver after your purchase
  2. Click on the Products tab on the left sidebar
  3. Click on the MYC Portal product link in the shown product list
  4. Download the install-myc-cp.zip attachment from the product details page
  5. Extract the zip then upload the install-myc-cp.php file in the root folder where you want to setup your MYC Portal
  6. Ensure that the .htacess file is not present in the portal root directory, if there should be please remove it
  7. Point your browser to the file just created, your url should look like the following http://your-portal-url/install-myc-cp.php or http://your-portal-url/some-directory/install-myc-cp.php
  8. You should see now the pre-installation checks page, if all the requirements are met then you can proceed with the software setup, put your license key on the bottom box then press the install button.
  9. At the end of the installation setup you will be automatically redirected to the first configuration wizard.

Configuration Wizard:

  • Step 1
  1. Download the installer zip for your platform
  2. Install the extension module in your CRM following the installation procedure as described in the wizard
  3. Insert your platform url in the "Platform URL" field, you should but the url as follow: http://your-crm-url or http://your-crm-url/some-directory
  4. Insert your CRM USERNAME taking the username of the user you want to use as portal user from your CRM instance (you should create new user in your CRM so you can better manage his privileges).
  5. Insert your CRM API KEY taking it from the user profile page of the user you want to use as portal user from your CRM instance.
  6. Press the Next button, if the connection from the portal and your crm will complete succesfully then you'll be prompted to the step 2
  • Step 2
  1. Insert the administrator username you want to use to login in your portal configuration area
  2. Insert the administrator password you want to use to login in your portal configuration area
  3. Insert the administrator email you want to use to receive the portal notifications and reset your portal administator password
  4. Press the Next button, then you'll be prompted to the step 3
  • Step 3 & 4
  1. Accept our license, then click Finish to go to the step 4
  2. Press the Configure Your Portal button, then you'll be redirected to the portal configuration area where you'll be able to start configure your portal (the first time you login you must activate your portal putting your license key and clicking the activate button)
Local numbers
Download the installer zip

for your platform

Install the extension module in your CRM

following the installation procedure as described in the wizard

Insert your platform url

in the "Platform URL" field, you should but the url as follow: http://your-crm-url or http://your-crm-url/some-directory

Insert your CRM USERNAME

taking the username of the user you want to use as portal user from your CRM instance (you should create new user in your CRM so you can better manage his privileges)

Insert your CRM API KEY

taking it from the user profile page of the user you want to use as portal user from your CRM instance

Press the Next button

if the connection from the portal and your crm will complete succesfully then you'll be prompted to the step 2

Call queue
Insert the administrator username

you want to use to login in your portal configuration area

Insert the administrator password

you want to use to login in your portal configuration area

Insert the administrator email

you want to use to receive the portal notifications and reset your portal administator password

Press the Next button

then you'll be prompted to the step 3

agent availability status
Accept our license

then click Finish to go to the step 4

agent availability status
Press the Configure Your Portal button

then you'll be redirected to the portal configuration area where you'll be able to start configure your portal

agent availability status
Portal configuration area

where you'll be able to start configure your portal (the first time you login you must activate your portal putting your license key and clicking the activate button)

X

GET STARTED

Try now 14 days for free, no payments or credit cards required!


After you'll submit this form you'll receive an email with all the instructions on how to get started immediately using your new MYC Portal.